Privacy policy
Effective September 16, 2026
Cleanroom Customs is a small business based in New Jersey. This policy explains what information we collect through cleanroomcustoms.com, how we use it, and the choices you have.
What we collect
Information you send us. When you submit a vial rack request, a custom request, or a launch notification sign-up, we receive what you enter: your email address and, depending on the form, your name, company, request details, notes, and the vial rack configuration you built.
Technical information. Like most websites, our hosting provider automatically records basic request data such as IP address, browser type, and pages requested, for security and to keep the site running. Our pages also load fonts from Google Fonts and a 3D graphics library from cdnjs (Cloudflare), which receive your IP address when your browser requests those files.
We don't use advertising or tracking cookies, and we don't run analytics on this site.
How we use it
We use the information you submit to:
- confirm we received your request and reply to it,
- ask follow-up questions, prepare quotes, and design and deliver what you ordered,
- let you know when a service you signed up for becomes available,
- keep records of requests and orders.
We won't add you to a marketing list unless you ask to be on one.
Who we share it with
We don't sell or rent your information. We share it only with the service providers that run this site and our email, and only so they can provide those services:
- Netlify, which hosts the website and stores form submissions,
- Zapier, which sends the confirmation email after you submit a request,
- Microsoft 365, which runs our business email.
We may also disclose information if required by law.
How long we keep it
We keep request information for as long as we need it to respond to you, fulfill orders, and maintain business records. You can ask us to delete it at any time, unless we need to keep it for an order or a legal obligation.
Your choices
You can ask to see, correct, or delete the information we hold about you, or to stop receiving launch notifications, by emailing sales@cleanroomcustoms.com. We'll respond within 30 days.
Security
The site is served over HTTPS, and access to submitted information is limited to the people who handle your request. No method of transmission or storage is completely secure, so please don't send sensitive information such as patient data, proprietary process details you can't share, or payment details through our forms.
Children
This site is intended for businesses and professionals. It isn't directed to children under 13, and we don't knowingly collect their information.
Changes to this policy
If we change this policy, we'll update it on this page and change the effective date above.
Contact
Questions about this policy? Email sales@cleanroomcustoms.com.